Air Conditioning
The tech support lines went live this morning. We spent a very long time floundering about, very nearly getting our hacked account (”theadvisor”) shut down because of all of the attention. Finally, Perplexed Pineapple, an Unfiction user, was able to convince the tech support operator that she owned the account. After being warned that a lot of people may have gotten access to it, she was able to convince the operator that she needed access to more than just the heat sensor logs. After a couple of attempts, including key sensors and auditory sensors, she was finally able to get access to the air conditioning subsystem. The Eclipse Security Building Maintenance page has now been updated with the following text:
Changes to your account regarding Air Conditioning subsystem access will be made within the next 48 hours (7:13pm BST 31st August)
On top of this, we know from previous notices:
Repairs to the air conditioning system are currently underway and most problems have been resolved. However, if you are operating any of the AC subsystems manually, you may experience interruptions or business data leaks during periods when regular maintenance is being carried out by technicians in the server rooms.
It looks like our next step may be causing and/or looking for these data leaks.